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UX Patterns

Design an AI agent users can text without losing trust

A texting agent earns trust when it picks the right channel, limits proactive pings, keeps risky approvals in the app, and states what it cannot see.

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Evals

  1. Re-Anchor Your AI Model Pick After a Leaderboard Rule Change

    Treat a leaderboard rule change as a product event: re-baseline privately, define merge-worthy outcomes, and compare cost before swapping.

    · 3 MIN
  2. Score model voice before you swap models, so trust doesn't drift

    Treat model voice as a product spec: baseline it, score it, and ship only when trust-relevant changes clear the noise.

    · 3 MIN
  3. Export a Runnable Eval Suite Before the Read-Only Date

    Treat the read-only date as the export deadline: a runnable suite needs a completed run and rebuilt graders.

    · 3 MIN
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Launches

  1. Gated AI Launch Checklist for Trust

    Gate access, leave pricing and GA dates open, and publish a limitation contract so users know what the AI can and cannot do.

    · 3 MIN
  2. Ship AI actions users can revoke: spend, send, delete, book

    A six-line audit for AI features that spend, send, delete, or book: approval, caps, scope, data, identity, and recovery.

    · 3 MIN
  3. Design AI agents users trust: name modes, pause for plans, keep-or-skip diffs

    Ship AI agents with named modes, plan approval, and keep-or-skip diffs so users can see what the system may touch and undo what it did.

    · 3 MIN
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Trust & Safety

  1. Make an AI agent's working directory a trust boundary: scope, disclose, consent

    Scope the working directory, classify folders, surface loaded AGENTS.md files, and require consent for config changes before shipping AI coding agents.

    · 3 MIN
  2. The Co-Pilot Era of Poker: The Best Player at the Table Is You, Graded in Real Time

    Autopilot plays the game for you. Co-pilot plays with you — and tells you, in seconds, whether the line you chose was the right one. Poker just got its co-pilot. Here's what the human-plus-machine team looks like, and why the human still has to be the one driving.

    Prompt & Product · Staff Writer · · 6 MIN
  3. Web-reading AI: a three-point contract for blocked pages

    When a page refuses your reader, the answer should say what it missed, why, and what source it tried next.

    · 3 MIN
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UX Patterns

  1. Design an AI agent users can text without losing trust

    A texting agent earns trust when it picks the right channel, limits proactive pings, keeps risky approvals in the app, and states what it cannot see.

    · 3 MIN
  2. Design an AI approval surface users won't click through: block dangerous actions by default

    A block-first approval surface lets low-risk agent work run silently, stops destructive actions, and gives users a clear manual escape.

    · 3 MIN
  3. Design AI answers users can trust: use task-matched components and a density dial

    A design checklist for AI answers: emit native components, match format to the task, and ship a user-controlled density dial.

    · 3 MIN
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